About the Author

Founder & author

Gavan started iCompareFX in 2014 after discovering the easiest way to wire money internationally was through a specialist provider and not the big banks. Working with global clients, he has become an expert in comparing money remittance companies. An ex-financial/IT nut turned entrepreneur, he reviews the best and cheapest providers available on the market.

Personal and business money transfers

‘Unique Pay What You Want’ fees

Transfer to mobile wallets in some countries

Transfer any amount over  £1/€1/$1

Mobile app for iOS

Rate alerts

Payment options

Bank account transfers

Credit cards

Debit cards
 

Payout options

Bank account

Topping up of mobile wallets in some countries
 

Transfer options

Online

XendPay app for iOS
 

Regular transfers

Not available

Send money from

AUD, CAD, CHF, EUR, GBP, HKD, JPY, NOK, NZD, PLN, SEK, SGD, ZAR
 

Send money to

AED, AUD, BBD, BDT, BHD, BRL, CAD, CNY, CZK, DKK, EGP, EUR, FJD, GBP, GHS, HKD, HRK, HUF, IDR, ILS, INR, JMD, JOD, JPY, KES, KWD, LKR, MAD, MUR, MXN, MYR, NGN, NOK, NPR, NZD, PHP, PKR, PLN, QAR, SAR, SEK, SGD, THB, TND, UGX, USD, VND, XCD, ZAR

Customer service

Email - support@xendpay.com, info@xendpay.es, info@xendpay.pl, info@xendpay.de 

Phone - International phone numbers location: https://secure.xendpay.com/contact?lang=en


Personal Features

25

XendPay provides reliable international money services mainly for personal customers. You can initiate transfers using the XendPay website or app.
 

What XendPay offers

  • Overseas money transfers
  • Mobile wallet top ups in some countries
  • Low minimum transfer amount
  • XendPay mobile app

Overseas money transfers - XendPay lets you carry out Spot Transfers, which basically means that you get the current XendPay exchange rate.

Mobile wallet top ups in some countries - Depending on where the recipient lives, you might be able to top up a mobile wallet from overseas.

Low minimum transfer amount - Transfer any amount over £1/€1/$1.

XendPay mobile app - XendPay provides an app for iOS, and is in the process of developing one for Android.
 

What XendPay doesn’t offer

  • Regular transfers
  • Account manager
  • Mobile wallet
  • Travel debit card
  • Unique local multi-currency account
  • Cash pick up

 

XendPay Score

XendPay does not do well in this section because it does not offer services like personal account managers, regular transfers, mobile wallets, FX optimized travel cards or unique receiving local multi-currency accounts.


Business Benefits

11

XendPay provides very basic services for business clients - with there being no business-specific solutions on offer. A business can sign up for a XendPay account and has the same services offered as an individual.
 

What XendPay offers

  • International money transfers
  • Pay invoices, suppliers or employees

International money transfers

XendPay spot transfers come with the company's prevailing exchange rates, giving businesses easy means to send money overseas.

Pay invoices, suppliers or employees 

Businesses may make payments for international invoices, as well as transfer money to employees and suppliers.
 

What XendPay doesn’t offer

  • Limit orders and forward contracts
  • Business travel debit cards
  • Unique multi-currency accounts
  • Online seller solutions
  • Accounting integration

 

XendPay Score

Not providing business focused solutions such as hedging tools and accounting integration results in XendPay's low score in the business category.


Fees & Exchange Rates

8

XendPay exchange rates

XendPay adds a margin on the existing interbank/real exchange rate. This can be up to 2%.
 

Are there additional XendPay fees?

The ‘Pay What You Want’ system has an effect on how much you end up paying as XendPay transfer fees. Personal customers can choose to pay no fees for transfers up to a total of £2,000 every 12 months, The limit increases to £4,000 for business customers. Post these limits, system-generated fees apply. You might also have to pay third-party bank transfer and mobile wallet delivery fees.

Card payment fees

Card payments from non-EEA countries attract additional payment fees. This is 2.3% for personal credit and debit cards, and 2.5% for business cards.
 

XendPay Score

The margin that XendPay adds on existing market rates affects its Fees & Exchange Rate score negatively. In addition, some customer reviews on Trustpilot mention that the fee post the free transfer limit is quite high.


Ease of Use

71

What XendPay does well

Sign up process - Signing up with XendPay is fairly straightforward, You may use its website or app to get started.

Payment options - Pay for your transfer through a bank account transfer or a credit/debit card.

Mobile app for iOS - Customers who use Apple devices may carry out their transfers by downloading the XendPay app.
 

Where XendPay could improve

ID verification - The ID verification process may take up to three working days.

App for Android - XendPay is still in the process of developing an app for Android devices.

Transfer speed - Most transfers through XendPay take 1 - 3 business days to process. This is from the time the company receives your payment.

Phone transfers - You can not initiate money transfers over the phone.
 

XendPay Score

XendPay does reasonably well in this section. However, improving its turnaround time for ID verification and transfers would help increase its Ease of Use score further.


Support & Countries

81

What XendPay does well
 

Supported send from countries

XendPay lets you send money from Andorra, Australia, Bulgaria, Canada, Croatia, European Union, Ghana, Gibraltar, Hong Kong, Iceland, India, Japan, Liechtenstein, Monaco, Mexico, New Zealand, Norway, Poland, Saudi Arabia, Serbia, Singapore, South Africa, Sweden, Switzerland, Ukraine, United Abab Emirates, United Kingdom and UnIted States.

In some countries, it does not accept payments in local currencies, but in the currencies listed below:

  • Bulgaria - EUR
  • Croatia - EUR
  • Ghana - USD
  • Gibraltar - EUR
  • Iceland - EUR
  • India - GBP and USD
  • Mexico - USD
  • Saudi Arabia - USD
  • Serbia - EUR
  • Ukraine - EUR
  • United Arab Emirates - USD

 

Supported send to countries

Supported destination countries - XendPay supports sending money to Albania, Argentina, Australia, Bahrain, Bangladesh, Barbados, Botswana, Brazil, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Egypt, El Salvador, Fiji, Gabon, Gambia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Honduras, Hong Kong, Hungary, India, Indonesia, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Madagascar, Malaysia, Maldives, Mauritius, Mexico, Morocco, Namibia, Nepal, New Zealand, Nigeria, Norway, Pakistan, Paraguay, Philippines, Poland, Qatar, Saudi Arabia, Seychelles, Singapore, South Africa, South Korea, Sri Lanka, Sweden, Taiwan, Thailand, Tunisia, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Vietnam and Zambia.

Unsupported local currencies - In some countries, it does not provide payouts in local currencies, but in the currencies listed below:

  • Albania - EUR, GBP, and USD
  • Argentina - USD
  • Botswana - USD
  • Cambodia - USD
  • Chile - USD
  • Colombia - USD
  • Costa Rica - USD
  • El Salvador - USD
  • Gabon - USD
  • Gambia - USD
  • Gibraltar - EUR
  • Greenland - USD
  • Guatemala - USD
  • Honduras - USD
  • Kazakhstan - USD
  • Kyrgyzstan - USD
  • Madagascar - USD
  • Maldives - USD
  • Namibia - USD
  • Paraguay - USD
  • Seychelles - USD
  • South Korea - USD
  • Taiwan - USD
  • Ukraine - EUR
  • Zambia - USD

 

Supported countries for mobile wallet top ups

You may top up mobile wallets from Ghana, Indonesia, Kenya, Nepal, Nigeria and the Philippines.

 

Customer support

XendPay provides customer support and website access in English, French, Spanish, German and Polish. It provides phone support during business hours.
 

Where XendPay could improve

Language support - As of now, website access and customer support is in English and a few European languages.

Live chat - XendPay does not provide support via chat yet.
 

XendPay Score

Providing 24/7 support along with chat support will help improve XendPay's iCompareFX Customer Service and Supported Countries score.  It can also do better by increasing its overall outreach.


Trust & Transparency

38

What XendPay does well

  • Xendpay operates as an agent of Rational Foreign Exchange Limited, which is authorized by the UK Financial Conduct Authority (FCA).
  • It holds client money in segregated bank accounts.
  • It has an Excellent Trustpilot rating, getting a score of 9 out of 10 with over 8,500 reviews.

 

Where XendPay could improve

  • Transparency in exchange rates.
  • Some customer reviews on TrustPilot complain about not getting competitive exchange rates.

 

XendPay Score

XendPay's Trust & Transparency score suffers mainly because of its non-transparent exchange rates.

How to sign up to XendPay

Step 1
Create a new account

Use the XendPay.com website or the XendPay app to begin the registration process.

Provide email, password, date of birth and home address.

Sign in to your XendPay dashboard to verify your identity.

Upload your proof of identity and proof of address.

Step 2
Initiate your transfer

Enter the desired transfer amount and select the recipient's country.

Review the rate quote offered by XendPay.

Determine how much you want to transfer if you haven't reached your annual fee-free limit.

Provide the beneficiary's local bank account details.

Step 3
Making your payment

Confirm the transfer by accepting the rate quote.

Make your payment using a bank transfer or a credit/debit card.

The transfer to the recipient's bank account starts once your payment reaches XendPay.

Step 4
Tracking the transfer

Track the progress of your transfer by using the XendPay.com website or the XendPay app.

The company also sends status notifications via email.

FAQs

Summary

47

XendPay provides international money transfer services for individuals and businesses from nineteen countries. It carries out transfers in a number of exotic currencies. It is a basic international money transfer service. XenPay’s fees within its exchange rates are high with an additional fee on top. Its ‘Pay What You Want’ gives customers the impression that they are saving on their money transfer but the limit of this is £4k per annum. It would be prudent to check money transfer prices with a XendPay alternative before committing to this service.

Pros

  • Annual fee-free transfer limit
  • Transfer any amount over £1/€1/$1
  • Multilingual website access and customer support
  • Supports many exotic currencies
  • Allows topping up of mobile wallets from some countries
  • Trustpilot rating of Excellent

Cons

  • High fees
  • No regular transfers
  • No travel debit card
  • No unique local multi-currency accounts
  • No advanced business solutions
  • No app for Android devices