TransferGo Review

TransferGo provides international money transfer services for personal customers from 33 countries across Europe.
 

What TransferGo offers

• International money transfers.
• Payouts to Visa and Mastercard.
• Regular transfers.

International money transfers - TransferGo carries out transfers through Spot Contracts, using its existing exchange rates.

Payouts to Visa and Mastercard - Depending on where the recipient lives, you may transfer funds to Visa and Mastercard cards. Card-to-card transfers are particularly handy if you have a foreign credit card and need to pay off a balance.

Regular transfers - Carry out regular transfers according to your specific requirements.
 

What TransferGo doesn’t do

• Cash pick up.
• Bill payments.
• Digital wallets.
• Personal travel cards.
• Account managers.

TransferGo score

TransferGo scores below average for its personal services. It can improve its score by providing travel cards, digital wallets, account managers and more payout options.

As with its services for personal customers, TransferGo provides rather basic services for businesses and enterprises.
 

What TransferGo offers

• International money transfers.
• Batch payments.
• API integration.

International money transfers - Make use of existing TransferGo exchange rates to transfer money via Spot Contracts.

Batch payments - Make payments to multiple recipients in a quick and easy manner.

API integration - Use the TransferGo API to transfer funds at scale, to customers, employees, or suppliers. Integration is simple, and TransferGo provides help with implementation.
 

What TransferGo doesn’t do

• FX-optimised travel cards.
• Hedging tools.
• Accounting integration with Xero or MyBooks.
• Unique multi-currency receiving accounts.
• Digital wallets.
• Business account managers.
• Solutions for online sellers.

TransferGo score

TransferGo can improve its score in this category by providing multi-currency accounts, account managers, travel cards, risk management tools and enhanced accounting integration.

TransferGo exchange rates

Transfer applies a margin of 0% - 3.3% on existing mid-market exchange rates. This varies based on the currencies involved. 
 

TransferGo fees

TransferGo fees vary based on where you live and the desired delivery speed. 

Are there additional TransferGo fees?

Sending money to some countries might involve intermediary bank fees. In such scenarios, senders may contact TransferGo and ask to be compensated for those fees. However, TransferGo takes no responsibility for fees imposed by receiving banks. This is also the case with fees that your bank might charge when you make credit card payments.
 

TransferGo score

Non-negotiable exchange rates, non-transparent exchange rate margins and the transfer fees contribute toward the poor performance of TransferGo in this section.

What TransferGo does well

Payment methods

You may pay via a local bank transfer. TransferGo also accepts debit and credit card payments in GBP, EUR, PLN, NOK, SEK and DKK.

Multilingual website

You may use the TransferGo website in different European languages.

Transfer speed

Depending on the destination country, you can carry out a "within 30-minute" transfer, although this comes at an added cost. TransferGo also offers Same Day transfers for some countries. It processes most Standard transfers within one business day, from the time it receives customers' payments. However, some customer reviews on Google Play Store and Trustpilot complain about delayed transfers.

Signing up

Creating a new account is fairly straightforward. You may do so using the TransferGo app or website.
 

Where TransferGo could improve

Phone transfers

Customers can not speak with currency specialists and initiate transfers over the phone yet.

TransferGo app

The TransferGo app is available for iOS or Android. Customers can use it to set up and track transfers. However, some TransferGo reviews on Google Play store and Apple App store highlight problems surrounding the app's functionality. These include problems logging in and glitches after updates.

TransferGo transfer limits

With debit and credit card payments, a limit of £2,500 or its equivalent applies for the Standard delivery option. There are no daily or monthly TransferGo maximum transfer limits if you pay via bank account transfers, unless the destination country is subject to legally imposed limits. However, you might need to re-confirm your account after reaching a certain threshold. 
 

TransferGo score

Providing phone transfers and increasing or doing away with card payment limits would help improve TransferGo's Ease of Use score.

What TransferGo does well

TransferGo countries for bank transfers

The list of TransferGo supported countries for sending money include Australia, Austria, Bahrain, Bangladesh, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Ghana, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mexico, Monaco, Nepal, Netherlands, New Zealand, Nigeria, Norway, Oman, Pakistan, Philippines, Poland, Portugal, Qatar, Reunion, Romania, Russian Federation, San Marino, Saudi, Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Turkey, Ukraine, the United Kingdom and the United States.

TransferGo countries for transfers to Visa and Mastercard

TransferGo lets you transfer money to Visa and Mastercard cards in Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Hungary, Iceland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia and Sweden. With Russian Federation, Turkey and Ukraine, you can transfer funds to Mastercard cards, but not to Visa cards.

30-minute delivery

Use the 30-minute delivery option, as well as evening and weekend transfers, to send money to more than 35 countries.

Customer support

TransferGo has a multilingual customer service team. It provides support via email and phone.
 

Where TransferGo could improve

Registration countries - As of now, all TransferGo countries from which you can send money are in Europe. These include Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.
 

TransferGo score

TransferGo scores above average in this section, and it can do even better by expanding its operation outside Europe. Offering support via chat would also help.

What TransferGo does well

Regulated

TransferGo is regulated by the UK Financial Conduct Authority (FCA) and the (central) Bank of Lithuania.

Safety of funds

TransferGo holds client money in segregated bank accounts.

TransferGo Trustpilot

WIth over 17,000 TransferGo reviews on Trustpilot, the company scores 9.6 out of 10, and rates as Excellent. Most customer reviews have positive things to say about the company's services and its customer support.
 

Where TransferGo could improve

Exchange rate transparency

Customers are not aware of just how much they pay as exchange rate margins when sending money through TransferGo, unless they research existing market rates on their own. Increasing transparency in this area would help build trust among its customers.
 

TransferGo score

TransferGo's score in this section can see positive movement if the company starts offering complete transparency in its exchange rates.