Personal Features

Western Union

50

Western Union lets you transfer money to most countries in the world, either to bank accounts or to cash pickup locations.

What Western Union does

  • International money transfers
  • Cash pick-ups
  • Bill payments
  • Transfers to inmates
  • Prepaid card

What Western Union doesn't do

  • Personal account managers
  • Regular transfers
  • Unique local multi-currency accounts
  • Digital wallets
  • Currency hedging tools

Azimo

33

Azimo gives individuals and businesses from across the EEA easy access to international money transfers.

What Azimo offers

  • International money transfers
  • Cash pick ups
  • Mobile wallet and mobile airtime top ups
  • Home delivery (only in the Philippines)
  • Payments to AliPay in China

What Azimo doesn’t offer

  • Account managers
  • Regular transfers
  • Travel cards
  • Currency hedging tools
  • Unique local multi-currency accounts
  • Digital wallets

Western Union wins!

Western Union scores better in the Personal Features category.

Western Union
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Winner

Business Benefits

Western Union

56

Western Union provides various forex services for business customers from a number of countries. 

What Western Union offers businesses

  • Currency hedging tools
  • Mass payments
  • Incoming payments
  • Multi-currency balances
  • Accounting integration

What Western Union doesn’t offer businesses

  • Solutions for online sellers
  • Business travel cards
  • Dedicated currency specialists

Azimo

11

Azimo's services for business clients are limited to basic money transfer services. 

What Azimo for business offers 

  • International money transfers
  • Repeat transfers
  • Better rates for transfers over £1,000

What Azimo for business doesn't do

  • Business specialists
  • FX-optimized travel cards
  • Currency hedging tools
  • Digital wallets
  • Unique local multi-currency receiving accounts
  • Solutions for online sellers
  • Accounting integration

Western Union wins!

Western Union scores better in the Business Benefits category.

Western Union
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Winner

Fees & Exchange Rates

Western Union

0

Western Union money transfer fees

Exchange rate margin fee - This can be more than 5% for exotic currencies. 

Additional fees - The transfer fee you need to pay depends on the currencies involved, the transfer amount, the payment method and the delivery method.

  • Cash pickups tend to attract more fees than transfers to bank accounts.
  • With payment methods, credit cards attract the highest fees.

Azimo

4

Transfer fees - The Azimo transfer fee varies depending on the currencies involved, the mode of payment, the transfer method and the transfer amount. Additional fees are approximately €12 (or currency equivalent).

Cash pick up fees - Sending money to an Azimo cash pick up location is typically more expensive than transferring it to a bank account.

Credit / debit card payment fees - Payments made via bank transfers tend to be more affordable than credit/debit card payments.

Fee-free transfers - New personal customers get two fee-free transfers, and the number increases to five for new business customers.

Exchange rate margin - Azimo applies a margin on existing mid-market exchange rates, which can be between 1.5% and 2.25% depending on the currencies being traded.


Azimo wins!

Azimo scores better in the Fees and Exchange Rates category.

Azimo
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Winner

Ease of Use

Western Union

64

Sign up - Registration is easy and follows an intuitive process.

Payment options -  Bank transfers, debit cards, credit cards and cash.

Mobile apps - Available for Android and iOS

Transfer limits - Based on where you and the recipient live, the transfer method and the payment method.

Multilingual website - Get website access in local languages, depending on which Western Union website you use.


Azimo

61

Signing up - Register using the Azimo app or website.

Payment options -  Bank account transfers, debit cards, credit cards, SOFORT and iDEAL.

Speed - Up to 2 business days, although it can be more in some instances.

Multilingual website - Use the Azimo website in different European languages.

Mobile apps - Available for iOS and Android.


Western Union wins!

Western Union scores better in the Ease of Use category.

Western Union
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Winner

Support & Countries

Western Union

69

Supported currencies - Western Union carries out transfers in around 130 currencies.

Supported countries - You can transfer funds to more to 200 countries and territories. You can register through the Western Union website from over 70 countries.

Phone support - Provides local phone support during business hours in several countries.


Azimo

94

Supported payment currencies - GBP, EUR, SEK, NOK, DKK, CHF and PLN.

Supported destination currencies - Carries out transfers in more than 60 currencies.

Customer support - Multilingual support provided via email and chat.


Azimo wins!

Azimo scores better in the Support and Countries category.

Azimo
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Winner

Trust & Transparency

Western Union

44

Where Western Union does well

Regulated - Licensed by financial regulatory bodies of different countries.

Publicly listed - Regular audits to oversee safety and compliance procedures result in increased trust surrounding customers' funds.

Western Union challenges

Exchange rate and fee transparency - The Westren Union margin on existing exchange rates can be more than 5% for exotic currencies. Some Western Union reviews on Trustpilot and Play Store mention non-transparency in fees as well.

Customer support - A number of online customer reviews highlight concerns surrounding Western Union's unresponsive customer service.


Azimo

63

Regulation - Regulated by financial regulatory bodies in the UK and the Netherlands.

Customer service - Gets a rating of Excellent on Trustpilot. However, there are reviews by customers that complain about not getting adequate customer care.

Exchange rate transparency - Azimo does not have a transparent fee structure. The margin on existing exchange rates can exceed 2% for some currencies.


Azimo wins!

Azimo scores better in the Trust and Transparency category.

Azimo
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Winner

The Result

Winner ribbon iconWinner

 Western Union

This result is neck and neck despite both Western Union and Azimo not scoring well across their fees and exchange rates.  With both offering higher markups, they score poorly in this category.