Which scores better when comparing XE Money Transfer vs Western Union? See how each provider scores and who wins when comparing their services, fees, supported countries and customer service.
XE Money Transfer
Overall score:
71
71
Western Union
Overall score:
55
55
Personal Features
Business Benefits
Fees & Exchange Rates
Ease of Use
Support & Countries
Trust & Transparency
33
33
XE Money Transfer serves personal customers from a number of countries, giving them easy means to send money to more than 170 countries.
50
50
Western Union lets you transfer money to most countries in the world, either to bank accounts or to cash pickup locations.
56
56
XE Money Transfer gives business clients the option to choose from varied services.
56
56
Western Union provides various forex services for business customers from a number of countries.
XE Money Transfer scores better in the Business Benefits category.
46
46
Personal customers pay no transfer fees when sending money through XE Money Transfer.
Yes, these come in the form of the exchange rate margin that XE Money Transfer applies on existing mid-market rates.
0
0
Exchange rate margin fee - This can be more than 5% for exotic currencies.
Additional fees - The transfer fee you need to pay depends on the currencies involved, the transfer amount, the payment method and the delivery method.
79
79
Sign up process - Register online or over the phone, by providing some basic information.
Payment options - Bank account transfers, debit cards and credit cards.
Phone transfers - Initiate transfers over the phone.
Speed - Most transfers process within 1 - 2 business days.
Mobile app - Available for iOS and Android.
ID verification - This process can take 1- 4 business days.
64
64
Sign up - Registration is easy and follows an intuitive process.
Payment options - Bank transfers, debit cards, credit cards and cash.
Mobile apps - Available for Android and iOS
Transfer limits - Based on where you and the recipient live, the transfer method and the payment method.
Multilingual website - Get website access in local languages, depending on which Western Union website you use.
81
81
Supported destination countries and currencies - XE Money Transfer supports transfers to over 170 countries, in over 60 currencies.
Customer support - Customer support is available via email and over the phone, in English, French and Spanish.
Website languages - You can use the XE Money Transfer website only in English.
69
69
Supported currencies - Western Union carries out transfers in around 130 currencies.
Supported countries - You can transfer funds to more to 200 countries and territories. You can register through the Western Union website from over 70 countries.
Phone support - Provides local phone support during business hours in several countries.
69
69
Exchange rate margin transparency - XE Money Transfer’s exchange rates include margins that customers find out only after confirming their transfers.
44
44
Regulated - Licensed by financial regulatory bodies of different countries.
Publicly listed - Regular audits to oversee safety and compliance procedures result in increased trust surrounding customers' funds.
Exchange rate and fee transparency - The Westren Union margin on existing exchange rates can be more than 5% for exotic currencies. Some Western Union reviews on Trustpilot and Play Store mention non-transparency in fees as well.
Customer support - A number of online customer reviews highlight concerns surrounding Western Union's unresponsive customer service.
WinnerXE wins easily here mostly due to their lower fees and exchange rates and their transparency across these. Western Union is not forthright with this information and charges significantly more.
