Which scores better when comparing XE Money Transfer vs Xoom? See how each provider scores and who wins when comparing their services, fees, supported countries and customer service.
XE Money Transfer
Overall score:
71
71
Xoom
Overall score:
44
44
Personal Features
Business Benefits
Fees & Exchange Rates
Ease of Use
Support & Countries
Trust & Transparency
33
33
XE Money Transfer serves personal customers from a number of countries, giving them easy means to send money to more than 170 countries.
33
33
Xoom lets personal customers transfer money to a significant number of countries, through different channels.
Both equally compare in the Personal Features category.
56
56
XE Money Transfer gives business clients the option to choose from varied services.
0
0
Xoom does not provide services for businesses.
46
46
Personal customers pay no transfer fees when sending money through XE Money Transfer.
Yes, these come in the form of the exchange rate margin that XE Money Transfer applies on existing mid-market rates.
8
8
Exchange rate margin fee - This is up to 2% for commonly traded currencies, and can be more than 5% for exotic currencies.
Additional fees - The transfer fee varies based on the currencies being traded, the transfer amount, the payment method and the transfer method.
79
79
Sign up process - Register online or over the phone, by providing some basic information.
Payment options - Bank account transfers, debit cards and credit cards.
Phone transfers - Initiate transfers over the phone.
Speed - Most transfers process within 1 - 2 business days.
Mobile app - Available for iOS and Android.
ID verification - This process can take 1- 4 business days.
68
68
Sign up - Registration is simple, and becomes even easier for existing PayPal customers.
ID verification - Level 1 membership comes without the need for ID verification.
Payment options - Bank transfers, debit cards, credit cards and PayPal.
Mobile apps - Available for Android and iOS.
Minimum transfer amount - Low minimum transfer amount.
Transfer limit - Xoom has 24-hour, 30-day, and 180-day transfer limits.
81
81
Supported destination countries and currencies - XE Money Transfer supports transfers to over 170 countries, in over 60 currencies.
Customer support - Customer support is available via email and over the phone, in English, French and Spanish.
Website languages - You can use the XE Money Transfer website only in English.
75
75
Supported payment currencies - Xoom lets customers send money from more than 70 countries.It accepts payments in USD, CAD, EUR and GBP.
Supported destination currencies - Xoom lets you send money to around 130 countries, in around 80 currencies.
Supported countries for bill payments - Costa Rica, Dominican Republic, El Salvador, Guatemala, Honduras, Jamaica, Mexico, Nicargua and Vietnam.
Multilingual customer support - Customers get multilingual customer support. Languages include English, French, Spanish, Italian, German, Filipino, Chinese and Arabic.
Foreign language website access - Xoom's website is available in a number of languages such as French, Spanish, Italian, German, Portuguese, Polish, Arabic, Filipino, Chinese and Vietnamese.
69
69
Exchange rate margin transparency - XE Money Transfer’s exchange rates include margins that customers find out only after confirming their transfers.
38
38
Regulated - Xoom is regulated by the US federal government and various state regulatory bodies. It is licensed to provide its services in all its countries in its transfer network.
Trustpilot - Xoom gets an Excellent rating on Trustpilot. However, a number of complaints highlight lengthy turnaround times and failed transfers.
Fees transparency - Xoom applies a margin on existing exchange rates. This can be over 5% for some currencies.
Customer support - The company does not seem to respond to any of its customers' reviews on Trustpilot and the Apple App store. Many customers also complain about receiving poor customer service over the phone.
WinnerXE clearly wins this competition despite drawing with Xoom for individual services. Xoom does not offer business services but still can not compete with XE's fees and exchange rates, ease of use and trust and transparency. Interestingly Xoom is the clear winner for supported countries and customer service.
