About the Author

Founder & author

Gavan started iCompareFX in 2014 after discovering the easiest way to wire money internationally was through a specialist provider and not the big banks. Working with global clients, he has become an expert in comparing money remittance companies. An ex-financial/IT nut turned entrepreneur, he reviews the best and cheapest providers available on the market.

Personal and business money transfers

Cash pickup

Repeat transfers for business customers

9 languages supported

Mobile app

Payment options

Bank transfers

Debit cards

Credit cards

SOFORT (only in  Austria, Belgium, Germany, Italy and the Netherlands)

iDEAL (only in the Netherlands)
 

Payout options

Bank account

Cash pick up

Mobile airtime top up

Mobile wallet top up

Home delivery (only in the Philippines)
 

Transfer options

Online

Azimo money transfer app
 

Regular transfers

Not available

Send money from

GBP, EUR, SEK, NOK, DKK, CHF, PLN
 

Send money to

Supports transfers to over 60 currencies.

Customer service support in:

English, French, German, Italian, Russion, Portuguese, Spanish, Polish, Romanian.

Email - hello@azimo.com


Personal Features

33

Azimo international money transfer services are available for personal customers from most countries across Europe.
 

What Azimo offers

  • Transfers to bank accounts.
  • Cash pick up.
  • Top up mobile wallets and airtime.
  • Home delivery (only in the Philippines).
  • Send to AliPay in China.

Transfers to bank accounts - International money transfers to foreign bank accounts.

Cash pick up - The Azimo cash pick up network is present in more than 50 countries.

Top up mobile wallets and airtime - Depending on where the recipient lives, you might be able to top up mobile wallets and mobile airtime.

Home delivery - Recipients in the Philippines can get transferred money delivered to their home.

Send to AliPay in China - Transfer money to recipients in China instantly via Alipay, even on the weekends.
 

What Azimo doesn’t do

  • Digital wallets.
  • FX optimised travel cards.
  • Multi-currency accounts.
  • Regular transfers.
  • Currency hedging tools.
  • Personal account managers.

 

Azimo Score

Azimo offers a basic foreign currency exchange and transfer service. Azimo could improve it’s score for personal services if it offered other solutions such as regular transfers, digital wallets, travel cards and account managers.


Business Benefits

11

Azimo provides basic international money transfer services for small to mid-sized businesses, sole traders and freelancers registered in the European Economic Area (EEA). 
 

What Azimo for business offers

  • International money transfers.
  • Reduced exchange rate margins (hidden fee) for high value transfers.
  • Repeat payments.

International money transfers - Pay international suppliers, contractors, employees and partners using Spot Contracts.

Better rates for high value transfers - Get better than existing rates when transferring more than £1,000.

Repeat payments - Carry out repeat payments easily by using details from previous transfers. 
 

What Azimo doesn’t do

  • Travel cards.
  • Business account managers.
  • Currency hedging tools.
  • Solutions for online sellers.
  • Accounting integration.
  • Unique multi-currency receiving accounts.
  • Digital wallets.

 

Azimo Score

Azimo doesn’t score as well for business. Azimo could improve its business service by offering clients risk management tools, accounting integration, multi-currency accounts and access to dedicated account managers.


Fees & Exchange Rates

4

Azimo fees

Azimo fees vary depending on where you and the recipient live, the payment method, the transfer method and the transfer amount.

  • Transfers to Azimo cash pick up locations are typically more expensive than bank account transfers.
  • Credit card payments attract higher fees than payments made via bank transfers.

 

Azimo exchange rates

Azimo applies markups on existing mid-market/real exchange rates, which can be up between 1.5% and 2.25% for some currencies.  
 

Are there additional Azimo fees?

Azimo has additional fees with their money transfers. During testing for the Azimo review, iCompareFX observed a €12 currency equivalent fee on top of the exchange rate margin. 
 

Fee-free transfers 

Azimo currently offers two fee-free transfers for new personal customers, and five fee-free transfers for business customers. Exchange rate margins still apply.  
 

Azimo Score

Non-transparent, non-negotiable and high margin exchange rate fees have resulted in Azimo's poor scoring for fees and exchange rates.


Ease of Use

61

What Azimo does well

Payment methods - Pay via bank transfers, debit cards or credit cards. Depending on where you live, you may also pay via SOFORT or iDEAL.

Multilingual website - Use the Azimo website in different European languages.

Azimo app - Use the Azimo app to get rate alerts, send money and track your transfers.

Signing up - Create a new account using either the Azimo app or website.
 

Where Azimo could improve

Transfer speed 

Most Azimo transfers are supposed to be processed within one business day from the time Azimo receives customers' payments. However, a number of Azimo reviews on Trustpilot, Google Play Store and Apple App store complain about delayed transfers.

Transfer limits 

Azimo transfer limits can vary based on the payment method, the destination country and the transfer method. For example, the maximum transfer amount when making debit or credit card payments stands at £12,000 / €13,500.

Phone transfers

You can not initiate transfers by speaking with a currency specialist over the phone.
 

Azimo Score

Azimo can work on improving its Ease of Use score by making sure it processes all transfers quickly, by increasing limits for card payments and by offering phone transfers.


Support & Countries

94

What Azimo does well

Supported destination countries and currencies - Send money to more than 195 countries in over 60 currencies.

Cash transfers - Recipients can collect cash by visiting Azimo cash pick up locations in over 50 countries.

Mobile wallet top up - Top up mobile wallets of recipients who live in Armenia, Burkina Faso, Fiji, Ghana, Indonesia, Kenya, Nepal, the Philippines, Romania and Sri Lanka.

Multilingual support - Azimo provides customer support in English, German, French, Spanish, Portuguese, Polish, Russian and Italian.
 

Where Azimo could improve

Supported registration countries

As of now, Azimo accepts customers only from Europe. You can send money from 25 countries, which include the UK, countries in the Eurozone, Sweden, Norway, Denmark, Switzerland and Poland.

Azimo customer service

Several Azimo Trustpilot reviews suggest that the company rates poorly when it comes to providing effective customer support. 
 

Azimo Score

Azimo scores above average in this section. It can do even better by increasing its supported registration countries and improving the level of customer service it provides.


Trust & Transparency

63

What Azimo does well

Regulated - Azimo Ltd. is authorised by the UK Financial Conduct Authority (FCA). Azimo B.V. is authorised by the De Nederlandsche Bank.

Azimo Trustpilot score - Azimo rates as Excellent on Trustpilot, getting a score of 9.2 out of 10 with over 40,000 reviews.
 

Where Azimo could improve

Transparency in exchange rates - Customers become aware of exchange rate margins that Azimo applies only if they carry out research on their own.

Better handling of complaints - Azimo can help build more trust among its customers by addressing their complaints effectively and in a timely manner. This will then reflect in the Trustpilot reviews written by its customers.
 

Azimo Score

Azimo can increase its Trust & Transparency score by making its exchange rates completely transparent. It can do this by adding a fixed and transparent markup. 

FAQs

Is Azimo safe?

Yes. Azimo is registered with the UK Financial Conduct Authority (FCA) and the De Nederlandsche Bank. However, some Azimo reviews on Trustpilot and other online platforms suggest that the company provides less-than-desirable customer service. Some reviews also mention delays in transfers.

Does Azimo work on weekends?

You can use Azimo to carry our transfers during the weekend, either through its website or app. However, you might be subject to a higher exchange rate markup when the forex markets are closed. Azimo provides customer support from Monday to Friday, 9 am to 5 pm, UK time. 

Summary

53

Azimo is a specialist international money transfer company that provides services to individuals and businesses in most countries across Europe. It is one of the few companies that let recipients collect cash from physical locations. Cost of currency exchange and transfers is high compared to its competitors. While this is to be expected for cash money transfers, foreign bank transfers should come at a lower cost.

Pros

  • Bank account transfers.
  • Cash pick up.
  • Mobile airtime and mobile wallet top up.
  • Simplified repeat transfers for business clients.
  • Accepts payments via bank transfers, debit cards and credit cards.
  • 9 languages on its website and customer support.
  • Registered in the UK and the Netherlands.
  • Azimo money transfer app.

Cons

  • No travel cards.
  • No currency hedging tools.
  • No digital wallet.
  • No multi-currency accounts.
  • High fees on money transfers.