Personal Features

Azimo

33

Azimo gives individuals and businesses from across the EEA easy access to international money transfers.

What Azimo offers

  • International money transfers
  • Cash pick ups
  • Mobile wallet and mobile airtime top ups
  • Home delivery (only in the Philippines)
  • Payments to AliPay in China

What Azimo doesn’t offer

  • Account managers
  • Regular transfers
  • Travel cards
  • Currency hedging tools
  • Unique local multi-currency accounts
  • Digital wallets

Xoom

33

Xoom lets personal customers transfer money to a significant number of countries, through different channels.

What Xoom does

  • International money transfers
  • Cash pick-ups
  • International bill payments
  • Home delivery of money

What Xoom doesn’t do

  • Personal account managers
  • Regular transfers
  • Unique local multi-currency accounts
  • Digital wallet
  • FX optimised travel card
  • Currency hedging tools

It’s a draw!

Both equally compare in the Personal Features category.

It's a draw!
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Draw

Business Benefits

Azimo

11

Azimo's services for business clients are limited to basic money transfer services. 

What Azimo for business offers 

  • International money transfers
  • Repeat transfers
  • Better rates for transfers over £1,000

What Azimo for business doesn't do

  • Business specialists
  • FX-optimized travel cards
  • Currency hedging tools
  • Digital wallets
  • Unique local multi-currency receiving accounts
  • Solutions for online sellers
  • Accounting integration

Xoom

0

Xoom does not provide services for businesses.


Azimo wins!

Azimo scores better in the Business Benefits category.

Azimo
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Winner

Fees & Exchange Rates

Azimo

4

Transfer fees - The Azimo transfer fee varies depending on the currencies involved, the mode of payment, the transfer method and the transfer amount. Additional fees are approximately €12 (or currency equivalent).

Cash pick up fees - Sending money to an Azimo cash pick up location is typically more expensive than transferring it to a bank account.

Credit / debit card payment fees - Payments made via bank transfers tend to be more affordable than credit/debit card payments.

Fee-free transfers - New personal customers get two fee-free transfers, and the number increases to five for new business customers.

Exchange rate margin - Azimo applies a margin on existing mid-market exchange rates, which can be between 1.5% and 2.25% depending on the currencies being traded.


Xoom

8

Xoom fees

Exchange rate margin fee - This is up to 2% for commonly traded currencies, and can be more than 5% for exotic currencies. 

Additional fees - The transfer fee varies based on the currencies being traded, the transfer amount, the payment method and the transfer method.

  • Debit and credit card payments tend to attract added fees.
  • Transfers to cash pick-up centers are typically more expensive than bank account transfers.
  • The Bill Pay service comes with a flat transfer fee of $/£/€ 2.99. This is not including the exchange rate margin.

Xoom wins!

Xoom scores better in the Fees and Exchange Rates category.

Xoom
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Winner

Ease of Use

Azimo

61

Signing up - Register using the Azimo app or website.

Payment options -  Bank account transfers, debit cards, credit cards, SOFORT and iDEAL.

Speed - Up to 2 business days, although it can be more in some instances.

Multilingual website - Use the Azimo website in different European languages.

Mobile apps - Available for iOS and Android.


Xoom

68

Sign up - Registration is simple, and becomes even easier for existing PayPal customers.

ID verification - Level 1 membership comes without the need for ID verification.

Payment options -  Bank transfers, debit cards, credit cards and PayPal.

Mobile apps - Available for Android and iOS.

Minimum transfer amount - Low minimum transfer amount.

Transfer limit - Xoom has 24-hour, 30-day, and 180-day transfer limits.


Xoom wins!

Xoom scores better in the Ease of Use category.

Xoom
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Winner

Support & Countries

Azimo

94

Supported payment currencies - GBP, EUR, SEK, NOK, DKK, CHF and PLN.

Supported destination currencies - Carries out transfers in more than 60 currencies.

Customer support - Multilingual support provided via email and chat.


Xoom

75

Supported payment currencies - Xoom lets customers send money from more than 70 countries.It accepts payments in USD, CAD, EUR and GBP.

Supported destination currencies - Xoom lets you send money to around 130 countries, in around 80 currencies. 

Supported countries for bill payments - Costa Rica, Dominican Republic, El Salvador, Guatemala, Honduras, Jamaica, Mexico, Nicargua and Vietnam.

Multilingual customer support - Customers get multilingual customer support. Languages include English, French, Spanish, Italian, German, Filipino, Chinese and Arabic.

Foreign language website access - Xoom's website is available in a number of languages such as  French, Spanish, Italian, German, Portuguese, Polish, Arabic, Filipino, Chinese and  Vietnamese.


Azimo wins!

Azimo scores better in the Support and Countries category.

Azimo
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Winner

Trust & Transparency

Azimo

63

Regulation - Regulated by financial regulatory bodies in the UK and the Netherlands.

Customer service - Gets a rating of Excellent on Trustpilot. However, there are reviews by customers that complain about not getting adequate customer care.

Exchange rate transparency - Azimo does not have a transparent fee structure. The margin on existing exchange rates can exceed 2% for some currencies.


Xoom

38

Where Xoom does well

Regulated - Xoom is regulated by the US federal government and various state regulatory bodies. It is licensed to provide its services in all its countries in its transfer network.

Trustpilot - Xoom gets an Excellent rating on Trustpilot. However, a number of complaints highlight lengthy turnaround times and failed transfers. 
 

Xoom challenges

Fees transparency - Xoom applies a margin on existing exchange rates. This can be over 5% for some currencies. 

Customer support - The company does not seem to respond to any of its customers' reviews on Trustpilot and the Apple App store. Many customers also complain about receiving poor customer service over the phone.


Azimo wins!

Azimo scores better in the Trust and Transparency category.

Azimo
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Winner

The Result

Winner ribbon iconWinner

 Azimo

Neither have impressive scores but Azimo wins mainly due to Xoom not offering any business services.  While drawing on individual services both score poorly on fees and exchange rates.  Azmio scores exceptionally well in the number of countries they support and their communication options.