What Xoom does well
- Supported countries
- Multilingual website access and customer support
Xoom supported countries
Send to countries - Xoom lets customers send to over 70 countries. Supported destination countries depend on the money transfer type.
Send from currencies - Xoom only supports sending from USD, CAD, GBP and EUR.
Transfers to bank accounts and/or cash pick-up - Albania, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belgium, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Chad, Chile, China, Colombia, Congo - DRC, Costa Rica, Cyprus, Czech Republic, Denmark, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Eritrea, Estonia, Ethiopia, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, India, Ireland, Italy, Ivory Coast, Jamaica, Japan, Kenya, Kuwait, Kyrgyzstan, Latvia, Liberia, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, Mali, Malta, Mexico, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nepal, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Rwanda, Samoa, San Marino, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Suriname, Sweden, Switzerland, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vietnam, Zambia and Zimbabwe.
Bill payments - Costa Rica, Dominican Republic, El Salvador, Guatemala, Honduras, Jamaica, Mexico, Nicargua and Vietnam.
Multilingual website access and customer support
Xoom customers get website access and customer support in different languages, which include English, French, Spanish, Italian, German, Filipino, Chinese and Arabic.
Where Xoom could improve
Handling customer complaints - Some customer reviews on Trustpilot and the Apple App Store complain about rejected transfers, of transfers not going through, of not getting refunds for failed transfers and of long processing times. In addition, these complaints are typically left unaddressed.
Xoom can improve its score in this section by replying to and addressing its customers' concerns in a timely manner.