Which scores better when comparing MoneyGram vs Paypal? See how each provider scores and who wins when comparing their services, fees, supported countries and customer service.
Moneygram
Overall score:
48
48
PayPal
Overall score:
54
54
Personal Features
Business Benefits
Fees & Exchange Rates
Ease of Use
Support & Countries
Trust & Transparency
50
50
MoneyGram gives individuals the ability to send money to most countries.
33
33
PayPal provides different services for personal customers from a number of countries. However, the services on offer vary from one region to another. PayPal's consumer product is a digital wallet where the customer's ID can be their email address and phone number. PayPal customers can send money to each other's digital wallets quickly and easily. The PayPal digital wallet can be connected to a bank account and debit or credit cards. This allows customers to withdraw available funds to their bank accounts. Connecting their bank cards allows customers to buy goods and services on e-commerce stores where PayPal is accepted as a payment method.
11
11
MoneyGram provides very limited international money transfer services for businesses.
56
56
PayPal for business provides a range of specialized services for businesses from different countries. Businesses can use PayPal to create and send invoices and receive payments. PayPal's merchant solution allows online sellers to accept PayPal as a payment method. Customers can use the PayPal payment gateway to buy goods or services using their PayPal account or directly with credit or debit cards. PayPal has more solutions for business accepting micro payments which may be quite useful when selling low cost products.
8
8
Exchange rate margin fee - This can be an additional 5% on top of real time exchange rates. The exchange rate margin fee increases with credit card payments and cash pickup of funds.
Additional fees - MoneyGram money transfer fees vary depending on where you and the recipient reside, the mode of payment, the transfer amount, and the transfer method.
0
0
PayPal fees vary based on where you live and the services on offer. Below we show sample fees for the USA. For more detailed information on fees for PayPal merchant solution, iCompareFX has created an interactive payment gateway fees comparison tool and more detailed breakdown of merchant variable and fixed fees by region.
| Payment method | Fees |
| PayPal Cash, PayPal Cash Plus or a linked bank account | $0 |
| Credit card, debit card or PayPal Credit | 2.9% of the transfer amount, plus a fixed fee |
| Payment method | Transaction fees | Funding fees |
| PayPal Cash, PayPal Cash Plus or a linked bank account | 5% of the transfer amount (minimum of $0.99 and maximum of $4.99) | $0 |
| Credit card, debit card or PayPal Credit. | 5% of the transfer amount (minimum of $0.99 and maximum of $4.99) | 2.9% of the transfer amount plus a fixed fee |
| Mode of selling | Fees |
| Selling in the US | 2.9% plus $0.30 per transaction |
| Selling internationally | 4.4% plus a fixed fee based on the currency received |
| PayPal Here card reader | 2.7% for card swipes, or 3.5% plus $0.15 for manually entered transactions |
PayPal adds a margin of up to 3% on existing mid-market rates when carrying out currency conversion. Combined with the fees you need to pay, the cost of sending money overseas through PayPal becomes rather prohibitive.
64
64
Signing up - Fairly easy, using either the MoneyGram app or website.
Payment options - Bank account transfers, debit cards, credit cards and cash.
Speed - Up to 4 business days, and even more in some instances.
Multilingual website - Use the MoneyGram website in a number of languages.
Mobile apps - Available for iOS and Android.
68
68
Sign up - Signing up takes little time, and you may do so by using the PayPal website or app.
Payment options - You can fund your account and transfers in different ways such as bank transfers, debit cards and credit cards.
PayPal app - The PayPal app is available for iOS and Android.
Phone transfers - PayPal customers can not send money over the phone.
69
69
Supported payment currencies - Accepts local currency payments from its customers in North America, Latin America, the Caribbean, Europe, Africa, Asia, the Middle East and Oceania.
Supported destination currencies - MoneyGram lets you send money to more than 200 countries and territories, and offers payouts in local currencies.
Customer support - Local phone and chat support provided in several countries.
88
88
Supported countries - PayPal provides its services in more than 200 countries and territories.
Multilingual website - You can use the PayPal website in different languages.
Local phone support - PayPal could do better by providing local phone support in countries with large customer bases.
44
44
Regulation - Regulated by financial regulatory bodies in different countries.
Average customer service - Gets a rating of Great on Trustpilot. However, several customer reviews highlight issues with the company's customer service.
Poor exchange rate transparency - The markup on existing exchange rates can be more than 5% for some currencies.
32
32
Customer rating - PayPal gets a rating of Bad on Trustpilot. Several PayPal reviews written by customers highlight the company's poor customer service. None of the recent reviews have been answered by PayPal. Regular PayPal complaints are related to business accounts being suspended during disputes with no notice or follow up by PayPal. This has lead to a large number of unanswered complaints on Twitter, TrustPilot and Google reviews.
Exchange rate transparency - The non-transparent exchange rate margin leaves many customers wondering about the true cost of their transfers.
WinnerPaypal beats MoneyGram. Both score poorly for their fees and exchange rates but Paypal gets the upper edge across the Business Benefits, Ease of Use and Support and Countries metrics.
